Refund and Returns Policy – Ombiru

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Overview

Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of delivery, with some exceptions:

For information about products that can’t be returned, see Items that Can’t be Returned.
To determine if a product sold by Amazon.com has a longer return timeline, locate the product type below. If the product type isn’t listed or doesn’t state another returns time frame, our standard 30-day return policy applies.
While most sellers offer a returns policy equivalent to Amazon’s, some seller returns policies may vary. If the seller’s listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page. For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
For products purchased from the Amazon Global Store, see Amazon Global Store Returns.
For more information on refund timing and amounts (including partial refunds and restocking fees), see Refunds.
If you have returned an item to Amazon by mistake or included something not intended for Amazon in a return, see Mistaken Returns.

Amazon Alexa Voice Shopping

Non-digital products purchased using Alexa are eligible for free returns, except for Amazon Pharmacy purchases, which are subject to Amazon Pharmacy’s return policy. To return a product purchased using Alexa, process your return as normal in the Returns Center. We’ll automatically refund you any shipping charges applied to the return. You should see the shipping refund within 7 days of receiving your product refund.

For songs or albums accidentally purchased from our Digital Music Store using Alexa, see Digital Products.

Amazon Bulk Liquidations Store

Amazon Bulk Liquidations Store sales are final and not eligible for return.

Amazon Devices

Amazon-branded devices such as Kindle e-readers, Fire tablets, Amazon Fire TV devices, and Echo devices and their accompanying Amazon-branded accessories purchased from Amazon.com can be returned within 30 days of receipt of shipment as long as they remain in the same condition as the date of purchase.
All Amazon-branded devices and accessories that are returned and for which a refund or replacement is given will become the property of Amazon upon receipt.
For more information about returning Amazon devices and accessories, including instructions for returning, please see the Amazon Device Return FAQs.

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Amazon Fresh and Grocery Items

Grocery items (including Amazon Fresh items) and wine are not returnable to Amazon but may be refunded or replaced.
See About Spilled or Damaged Amazon Fresh Items for information on requesting a refund.

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Amazon Handmade

Products sold by Handmade Makers are subject to the standard A-to-z Guarantee policies for Amazon. The exception to this are items that are purchased with optional customization options, other than size and color. See Customized Products for additional details.

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Amazon Photos

Amazon Photos printed products are not returnable to Amazon but may be refunded or replaced.

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Amazon Pharmacy

We’re unable to accept returns. This includes 6-month supplies of a medication, if your prescription changes, and you need to switch medications. If you notice any quality-related issues like errors of tampering with an order you have received, please contact Amazon Pharmacy Customer Care at 1-855-745-5725 immediately.

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Amazon Renewed

Products on Amazon Renewed are backed by the Amazon Renewed Guarantee where specifically mentioned on the product detail page. With this guarantee, you are eligible for a replacement or refund within 90 days of receiving the product (or within 1 year of receipt of a Renewed Premium product) if you are not satisfied.
Amazon Renewed products can be returned within 90 days of receipt of shipment (or within 1 year of receipt of a Renewed Premium product), and qualify for free return shipping.

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Amazon Warehouse

In most cases, used or open box items purchased from Amazon Warehouse and shipped from Amazon.com can be returned within 30 days of receipt of shipment. Some products have different policies or requirements associated with them.
Amazon Renewed items sold by Amazon Warehouse can be returned within 90 days of receipt of shipment.

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Automotive Items

If you’ve purchased a defective automotive item, shipped from and sold by Amazon.com, that is covered by a published manufacturer warranty, Amazon honors the warranty. Amazon will either replace the item or refund the cost of the item for the life of the published warranty.

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Baby Items

Baby items can be returned within 90 days of receipt of shipment.
Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment.
Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
If your return is not a result of an Amazon error, we won’t refund the original shipping fees.

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Birthday Gift List

Items purchased from your Amazon Birthday Gift List as a gift can be returned within 90 days of delivery.
Items purchased by the registry owner are subject to the standard 30-day Amazon.com Return Policy.

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Clothing and Accessories

You can return clothing and accessories up to 30 days after the delivery date.
Items from The Drop Collections are eligible for returns, but a return shipping fee will be deducted from your refund due because the item is made-on-demand for you.

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Collectibles (sports & entertainment)

You must return collectible items with a value of $35 or more using a trackable method. Items with a value more than $500, must also be insured.
All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
Any items returned without original documentation will be rejected.
Before shipping a return, photograph the item for your records.

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Collectible Coins

To request return information, contact the third-party seller within 14 days of receipt. Your return must be postmarked within 30 days of the date you received the item.
Items with a value of $35 or more must be returned using a trackable shipping method.
Before shipping a return, photograph the item for your records.
Graded Coins and Original Government Packaged Coins must be returned in their original packaging, along with any supporting documentation.
Returns without the original packaging and documentation will be rejected.
Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return.

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Computers and Electronics

New desktops, laptops, tablets, and other electronics (excluding televisions, Amazon-branded devices, Amazon Renewed products, and Apple Brand products) purchased from Amazon.com that didn’t start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 30 days of delivery.
Apple Brand products (excluding Amazon Renewed) purchased in Amazon.com can be returned within 15 days of delivery.
Amazon.com may test products that are returned by customers because they didn’t start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
New, used, and refurbished products purchased from sellers other than Amazon.com are subject to the returns policy of the applicable seller.
Contact the manufacturer directly for product registration and warranty-related information.

Note: Before returning items on which you’ve saved personal information, erase this information completely by following manufacturer instructions.

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Custom Gift List

Items purchased from your Amazon Custom Gift List as a gift can be returned within 90 days of delivery.
Items purchased by the registry owner are subject to the standard 30-day Amazon.com Return Policy.

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Customized Products

Custom products are not returnable but may be refunded or replaced within 30 days of delivery if the products are damaged/defective upon arrival, or materially different from what was ordered. If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Amazon A-to-z Guarantee.

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Digital Products

Unless otherwise specified, games, software downloads, and purchases from the Amazon Appstore, the Amazon Digital Music store, the Amazon Luna store or the Amazon Video store are not returnable after purchase.
Books accidentally purchased from the Kindle Store can be returned within seven days of purchase. You may not be eligible for a refund if a book has been partially read or if we detect account abuse. Once a refund is issued, you won’t have access to the book. To request a refund and return content, visit Manage Your Content and Devices. Then select the Actions button next to the title you’d like to return, and select Return for Refund.
Kindle books you receive as a gift are eligible for exchange for an Amazon.com Gift Card before acceptance.
Subscriptions to titles in the Newsstand section of the Kindle Store (magazines, newspapers, and blogs) can be canceled at any time by visiting Manage Your Content and Devices. For more information, see Kindle Magazines and Newspapers.
Digital educational resources can be returned within seven days of purchase for a resource that has not yet been downloaded.
Amazon-Sold Add-Ons purchased from Amazon Luna may be eligible for a refund within 90 days of purchase, depending on the circumstances of your order. To request a refund, contact Amazon customer service for assistance.
Songs or albums accidentally purchased from our Digital Music Store using Alexa are eligible for return and refund if we receive your request within 7 days of the date of purchase. To request a refund, contact customer service.

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Fine Art

Fine Art items with a value of $35 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.
All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
Any Fine Art item returned without original documentation will be rejected.
Any Fine Art items that have been damaged, or otherwise altered after delivery, won’t be accepted for return.
Before sending a Fine Art return, photograph the item for your records.

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Furniture

Furniture items are returnable for any reason within 30 days of receipt of shipment.
If the item is damaged or defective, Amazon will help you solve the problem, or provide a free return or replacement.
Contact the manufacturer directly for product registration and warranty-related information.

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Gift Cards

Gift Cards are not returnable after purchase (except as required by law).
For more information about Gift Card limitations, see Amazon.com Gift Card Terms & Conditions.

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Hazardous Materials

Hazardous materials, including flammable liquids or gases are not returnable to Amazon.
Contact the manufacturer directly for service, warranty, return, and refund information.

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Jewelry and Watches

Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method.
All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
Any items returned without original documentation will be rejected.
Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.

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Live Plants or Insects

Fresh flowers, live indoor plants, or insects are not returnable to Amazon, but may be refundable.

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Luxury Stores

The following guidelines apply to all return-eligible Luxury Stores products, and returns that fail to adhere to these guidelines may be rejected. Beauty products made of hazardous materials, including flammable liquids or gases, are not returnable to Amazon. These products will not display a ‘’free returns’’ message on the product detail page.

Luxury Store products must be returned in new, unused, and unaltered condition. This includes any attached tags (product tags and security tags), and where applicable, hygiene seals.
Product packaging and documentation should also be returned with Luxury Stores products. For packaging, we seek the brand packaging (provided by the luxury brand directly, different from the Luxury Stores packaging). For product documentation, this includes any certificates of authenticity, grading, warranty cards.
Items must be returned using the return label we provide. In rare cases where a return label is not provided, items must be returned using a trackable ship method and be insured for the value of the merchandise and shipped with a signature shipping service.
If we have concerns with authenticity or the condition of the return, we may provide a longer return processing window to evaluate with the brand owner, and this may impact the timing of any applicable refund.

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Major Appliances

Major appliances are returnable for any reason within 30 days of receipt of purchase
At the point of delivery, unbox and check that the item is correct and free from damage. If the item is wrong or damaged, tell the delivery personnel and don’t accept the delivery. They will help you to arrange a free replacement or a refund.
If you notice that the item is damaged or defective after delivery, Amazon will help you solve the problem, or provide a free return or replacement.
Contact the manufacturer directly for product registration and warranty-related information.

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Mattresses

You can request a return or refund for any reason within 100 days of receipt of shipment.
We accept the return of mattresses that are unopened and in their original packaging.
Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.
Contact the manufacturer directly for product registration and warranty-related information.
California Residents: For any questions regarding Mattress Haul Away, see Special Delivery Options for Large and Bulky Items.

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Pet Food

Pet food and similar products are not returnable to Amazon, but may be refundable.

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Pre-Paid Phone or Game Cards

Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) are not returnable to Amazon.

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Software and Video Games

Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.

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Televisions

Televisions are returnable for any reason within 30 days of receipt of shipment.
Returns for televisions must be in new condition, in original packaging, and with all personal data removed via factory reset.
If the item is damaged or defective, Amazon will provide a free return or replacement.
Contact the manufacturer directly for product registration and warranty-related information.

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Tickets

Theme park tickets are not returnable after purchase.

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Unconditional Satisfaction Guarantee

If you’re not completely satisfied with these brands at any time, we are happy to give you a full refund:

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Wedding Registry Items

Items purchased from your Amazon Wedding Registry as a gift can be returned within 180 days of delivery.
Items purchased by the registry owner are subject to the standard 30-day Amazon.com Return Policy.

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Wickedly Prime, Amazon Elements, Happy Belly, Mama Bear, and Presto!

We’re proud of our products. If you don’t love them, we’re happy to give you a full refund up to 365 days after you receive the product.

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